Wednesday, October 6, 2021

 E-Fax is Raising Their Pricing, Again

The internet fax service industry is old, established, and very competitive. So, why is e-fax raising prices to their customers? Well, it's because they can. For one, they are the industry leader. However, another reason is that they have found a way to lock in their customers. Once someone opens an account and chooses a fax number, e-fax will never let them transfer that number away. Here's their standard response to anyone trying to move to a new, low cost fax provider:

"J2 Global rejects the LOA to port the fax number. j2 Global® is the customer of record for this number, and as such, we are rejecting the request to port this number out. We sell bundled services on our DIDs, and do not grant our users the right to port out the number we assign to them"

In the telecom industry, porting a number is a standard process. You can change your cell phone carrier and keep your number. It's the same in the fax industry, except for e-fax.

Here's a comparison of internet fax services

 

Monday, September 6, 2021

Senior Citizens Doing E-Commerce

If you see a group of seniors hanging out at a beach bar don't assume they are talking about knitting and their grandchildren. This group runs an online internet fax service from their home offices.

They know a lot about faxing as that was the crazy new technology in the 1980's that they worked with. Now, all these years later, they use that expertise to run FAXtopia. They are living the digital nomad life that some 'youngsters' dream of. 


Wednesday, June 23, 2021

Fax Technology Is Not Changing

The basic technology is not changing. It's still a tone that gets delivered, but now to a fax server instead of a fax machine. I would have thought that the resolution would have improved over the years but it's remained a low resolution service. 

However, there is one thing that the old fax machines excel in; document security. Faxing from one machine to another machine is almost totally secure. It goes through the phone lines and nothing is left on a computer, server or e-mail account. The document is on paper with no electronic trail. Here's an interesting article that answers the question; Are faxes secure?

Sunday, December 27, 2020

Monday, December 7, 2020

 Transferring Away From e-fax

As their prices have risen along with support and billing issues, many people want to transfer their numbers away from e-fax and their sister companies including MyFax, Sfax and eVoice. 

Unlike other carriers in the online fax industry, they have a policy of never releasing a customer’s number or allowing them to transfer to a different carrier. That's how they keep their prices so high. 

What To Do ?

Since e-fax will never allow you transfer your number away here’s the best option. Sign up for the discount online fax service from FAXtopia.com

- Keep your current e-fax number active

- Sign up for a new # at FAXtopia.com

- Start replacing your published fax number with the new one

- Within a few months, you will be able to delete the old number



Friday, June 19, 2020

Document Security

Question: What's the safest way to send a confidential document that can't be hacked in the 21st century? 
Answer: By US Mail.(no copies are left on a server and there's no computerized tracking, like FedEx or UPS)

Here's an interesting article about document security written by FAXtopia, the leader in discount online fax services:
 HIPAA Faxing

Friday, May 22, 2020

The Fax Business During Quarantine

Business activity is up during the quarantine. In general, fax volumes are increasing. Several companies, especially medical offices, have given their remote employees a private fax number they can use from home. We are doing some training for these new home offices.
Working from home may become the new norm, and the fax is coming back. We still offer the best online fax service at the discounted price of $9.95 per month.